Refund Policy for Athoyo.com
1. Introduction
At Athoyo.com, we strive to provide high-quality photography services and products. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting a refund.
2. General Refund Conditions
- Refunds are only available for services and products purchased directly from our studio.
- Refund requests must be submitted within 14 days of the delivery date.
- Refunds are not available for digital products once they have been delivered, except in cases of defects or errors.
3. Refund Eligibility
- Digital Products:
- Non-refundable: Due to the nature of digital files, refunds are not available once the photos have been delivered.
- Exceptions: If there are defects in the delivered files, such as corrupt files or significant errors in editing, a replacement will be provided at no additional charge.
- Service Cancellations:
- Before the Session: If you cancel your booking at least 48 hours before the scheduled session, you are eligible for a full refund.
- Less than 48 Hours Notice: Cancellations made less than 48 hours before the scheduled session are not eligible for a refund, but the session can be rescheduled once without additional charges.
- Deposits: Deposits for photography sessions are non-refundable. However, they can be applied to a rescheduled session if the rescheduling occurs at least 48 hours before the original appointment.
4. Requesting a Refund
To request a refund, please contact us with the following information:
- Your name
- Order number or booking reference
- Reason for the refund request
- Contact information (email and phone number)
You can contact us via:
- Phone: +599 7852518
5. Processing Refunds
- Assessment: Upon receiving your refund request, we will assess the eligibility based on the criteria outlined in this policy.
- Approval: If your refund request is approved, we will process the refund to the original payment method within 7-10 business days.
- Notification: You will receive an email notification once the refund has been processed.
6. Partial Refunds
In some cases, partial refunds may be granted, such as when only part of a service or product is defective or when a session is cut short for reasons beyond our control.
7. Non-Refundable Items
- Gift cards and vouchers
- Special promotional packages
- Any service or product not purchased directly from our studio
8. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website and will apply to orders placed after the date of the change.
9. Contact Information
If you have any questions or need further assistance regarding our Refund Policy, please contact us:
- Phone: +599 7852518