Athoyo Creative Works & Expeditions – Delivery Policy
. Overview
Our photo studio is committed to delivering high-quality photos and products to our clients promptly. This policy outlines the terms and conditions of our delivery services.
2. Delivery Methods
- Digital Delivery:
- All digital photos are delivered via email or through a secure online gallery.
- Clients will receive a download link to access their photos.
- Physical Delivery:
- Physical products such as prints, albums, and framed photos are delivered via a trusted courier service.
- Clients will be provided with a tracking number once the order is dispatched.
3. Delivery Timeframes
- Digital Delivery:
- Standard delivery: Digital photos will be available within 3-5 business days after the final editing is completed.
- Rush delivery: Available within 1-2 business days for an additional fee.
- Physical Delivery:
- Standard delivery: Orders are typically processed within 7-10 business days after the order is placed and payment is received.
- Expedited delivery: Available for an additional fee, reducing the delivery time to 3-5 business days.
4. Delivery Charges
- Digital Delivery: No charge.
- Physical Delivery:
- Standard delivery: Fees are based on the destination and size/weight of the package.
- Expedited delivery: Additional charges apply, varying by destination and service chosen.
5. Packaging
All physical products are carefully packaged to ensure they arrive in perfect condition. Fragile items such as framed photos are bubble-wrapped and boxed securely.
6. International Delivery
We offer international delivery for physical products. Delivery times and charges vary based on the destination country. Clients are responsible for any customs duties or import taxes that may apply.
7. Delivery Address
Clients are responsible for providing an accurate and complete delivery address. Changes to the delivery address after the order has been dispatched may incur additional charges and delays.
8. Tracking and Confirmation
Clients will receive an email confirmation once their order has been dispatched, including a tracking number for physical deliveries.
9. Delivery Issues
If an order does not arrive within the specified timeframe, clients should contact our customer service team. We will investigate the issue and, if necessary, arrange for a replacement or refund.
10. Returns and Exchanges
- Digital Products: Due to the nature of digital files, we do not offer returns or exchanges.
- Physical Products: Returns and exchanges are accepted within 14 days of receipt, provided the items are in their original condition. Clients are responsible for return shipping costs unless the return is due to a defect or error on our part.
11. Contact Information
For any questions or concerns regarding delivery, please contact us:
- Phone: +5997852518
12. Changes to Delivery Policy
We reserve the right to modify this delivery policy at any time. Any changes will be posted on our website and will apply to orders placed after the date of the change.